FAQ

Who is eligible for a replacement unit?
All v1 Lumen units are covered. You can find out what version of Lumen you have here. Replacement units will be kept available for Serial Numbers issued...
Tue, 20 Dec, 2022 at 5:00 PM
Does this issue affect other AIOs?
This issue may affect the v1 Lumen S24, Lumen S28, Lumen S36 and the RGB models of these.  Celsius and Celsius+ units are determined through internal testi...
Tue, 20 Dec, 2022 at 4:27 PM
What are the consequences of the issue – does it affect my system?
Our findings conclude that the soldering material used in the manufacturing of the aluminum radiator has a potential to react with the chemical composition ...
Tue, 20 Dec, 2022 at 5:01 PM